GoDaddy, what’s the F’n deal?

go daddy sux balls!

Apparently! I'm waiting to see if they respond within 4 hours like they said they would.

Its true that pages here sometimes fail to load, and its also true that GoDaddy sucks bigtime. But if they'll agree to lend me that babe wearing the t-shirt, I'll vote in favor of keeping GoDaddy as LASnark's host.

It's been about 14 hours now and no reply from GoDaddy. Time to put the wheels in motion.

Ling are you a guy? Cuz that'll break Chad's heart.

Classic Jack! Anyone reading this should use DreamHost, they have unlimited storage and great customers service and great pricing. Check it out here http://www.dreamhost.com/r.cgi?468881

Good afternoon,

I work with the GoDaddy.com hosting team and came across your post. We definitely want to help you with this. One of our hosting specialists sent you an email asking for more information. We look forward to hearing from you.

Sincerely,

Alicia R.
Go Daddy Hosting

Hey Alicia. Trust me we're really rather not do any work and keep things as is. Here's the email I received:

Regarding your hosting account, lasnark.com.

It has been brought to our attention that you have been experiencing brief periods of site outtages. In order to best assist you, we will need to re-produce the errors that you are experiencing. We will continue to monitor the site to duplicate the issues, however, to be able to pinpoint the issues best, we respectfully request that you reply to this e-mail with the full error message that is displayed when the site is unavailable, any approximate time frames (if a common time frame exists) that the site tends to show offline, a phone number that we may use to contact you directly to discuss the matter in depth, and a traceroute to the domain while the issue occurs. In addition to providing a phone number for us to contact you directly through, we ask that you please provide three time frames during which we may contact you. Due to the nature of support tickets, we ask that you please give us 24 hours notice before the first time frame, and provide the time frames on three separate days. We sincerely apologize for any inconvenience or misunderstandings you may have endured, and greatly appreciate your patience and understanding in this matter.

Regards,

Scott V.
Hosting Support.

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There are no specific time frames that the outtages occur, it's very random. Also, for me, there is no error message at all, just a blank page. Firefox will say "Connecting to lasnark.com...." and then it will just say "Done."

Regarding your hosting account, lasnark.com.

We have attempted to contact you to discuss the current outages you have been experiencing. Unfortunately, you were not available. We would like to discuss this issue with you in depth. Please respond with a phone number and the best time to reach you.

If you would rather continue to communicate through email correspondence, please provide the URL of the white page when the error does occur and any noted time frames. Please also include any trace routes when the error is occurring.

Regards,

Jonathan B.
Hosting Support

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Odd, I've been sitting by my phone all day. I would rather communicate via email though, so I can have all of your instructions documented. As I mentioned before, the outtage happens sporadically, so I can't immediately give you the url of the white page. When the page is white and failing to load, the url is: www.LAsnark.com. Also, I don't know what trace routes are.

Thanks,

Jack

Dear Sir/Madam,

Thank you for contacting Advanced Hosting Support.

To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.

If you are using the Windows operating system, follow these steps to get the trace route results:

• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>


NOTE: The command prompt window may show different text than the above. However, that will not affect this process.
At the prompt, enter the following:

tracert lasnark.com

After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.


If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.


NOTE: Terminal uses a command-line interface. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic interface.
Once you have launched Terminal, enter the following to run the trace route:

traceroute lasnark.com

Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.


We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.

Please contact us if you have any further issues.

Krista J.
Hosting Support

Attached is my traceroute report,

Thanks,

Jack