Last week I received an email from Hulu asking me to fill out a survey. Usually I delete these emails or mark them as spam but I have some pretty strong feelings about Hulu and I really wanted to voice them. Here’s the email:
Thank you for watching Hulu! We hope that you’ve enjoyed watching and would like to invite you to take a quick 5-10 minute survey to help us improve the shows we have on Hulu.
To show our appreciation for your time, we invite you to choose a charity that will be presented on Hulu 250 times. All you have to do is choose your favorite charity from a selected group and we’ll handle the rest!
To take the survey, just click the survey button above or copy and paste the link below into your survey browser.
Thank you for your time and feedback!
-The Hulu Team
Unfortunately, when I clicked on the link I was given this message:
Well that’s too bad, I was going to answer their survey in hopes that some of my comments would affect the service I’m currently receiving from them. Then I figured, Hell, I’ll just answer it anyway. I’m not sure what the original questions were, but I’ll just fill in my own.
Why do you use Hulu Plus?
I recently canceled DirecTV because it seemed like way too much money to paying for a lot of channels that I never watch. Hulu Plus costs only $7.99 per month and that’s a much better deal.
What do you like about Hulu Plus?
I like paying $7.99 per month to watch my favorite shows rather than $90 per month.
What features of Hulu Plus do you feel could be improved?
1. I don’t like going to my queue and seeing shoes that are viewable on “web only.” For example, when I go to my queue I’ll see that The Office and Parks and Recreation are available to view via Roku or Playstation 3, yet Community appears with a “web only” note on top of it. It does me no good to know that there’s a show available that requires me to move to another device.
2. When I have a lot of unwatched episodes of say, The Daily Show, the episodes seem to alternate between appearing in chronological order and reverse chronological order. That’s just a little weird.
3. Sometimes I’ll pause a show and I’ll receive the “an error has occurred” message. This message seems to translate to “refresh the page and yes you’re going to have to sit through a couple ads.” That could probably be improved.
4. Sometimes I’ll hit pause or fast forward and nothing will happen. Then, after about 30 seconds or more, the show will start pausing and fast forwarding. This delay is pretty infuriating.
5. The browsing experience is terrible. I’ve tried to work around it by going to recently added episodes, but I have to skip through 20 or so anime shows before I get to something that may have once aired on national TV.
Please share any other thoughts that might help us improve your Hulu experience.
When it comes down to it, I’m paying $7.99 per month to be lazy. A lot of the shows I’d like to watch are available on their network’s website, but I haven’t taken the time to check. Actually, I’ll do that now.
The Daily Show: Full episodes available for free on TheDailyShow.com and Hulu.com.
The Colbert Report: Full episodes available for free on ColbertNation.com and Hulu.com
Project Runway: Full episodes available for free on MyLifetime.com
The Office: Full episodes available for free on NBC.com and Hulu.com
Parks and Recreation: Full episodes available for free on NBC.com and Hulu.com
30 Rock: Full episodes available for free on NBC.com and Hulu.com
Community: Full episodes available for free on NBC.com and Hulu.com
Saturday Night Live: Full episodes available on NBC.com (though a little hard to find) and Hulu.com
America’s Got Talent: Full episodes available for free on NBC.com and Hulu.com
X Factor: I don’t actually watch this show because I can’t find it anywhere online. I would like to watch that show but it appears that my only options are to buy a new cable package or download the episodes from a newsgroup. I’m happy to pay $7.99 to not have to deal.
How I Met Your Mother: Available on CBS.com, though not in High Definition so I can’t maximize it and watch it on my TV.
An Idiot Abroad: No full episodes available on Hulu or Discovery.com
Modern Family: Available for free on ABC.go.com and Hulu.com
Mad Men: Available on Netflix Instant (which I also pay for.)
Breaking Bad: Just started watching, available on Netflix Instant.
Well that was eye opening. I am paying for nothing.
Well, not anymore.